Xtensions

SMS Response Sync

#highlevel

HighLevel users have been expressing a strong need to enhance their clients' experience with seamless communication capabilities. The core requirement is to enable clients to send and receive messages directly from their personal mobile phones without the need for installing additional apps. This feature is particularly pivotal for sectors such as sales where representatives are consistently on the move and instant communication can streamline operations significantly. The absence of an app also benefits clients who are less tech-savvy, allowing them to communicate as they would normally do. The main challenge articulated involves ensuring that all communication is synced back to HighLevel for comprehensive tracking and monitoring, maintaining the integrity and visibility of client interaction at all times.

🗒️ Feature Requests

  • Direct SMS Sync:
    A mechanism where messages sent to a client's phone are synced back to HighLevel, ensuring all conversations are fully visible on the platform. This would include technical adaptation, possibly using numbers or codes, to keep track of individual messages. Example: User feedback mentions utilizing a system similar to Google Voice for handling SMS.
  • Toggle Feature Option:
    Include a feature that allows this SMS integration to be toggled on or off depending on client preferences. This should address varied needs without altering existing setups unless opted by the user.
  • Client Response Handling:
    Building a system where responses from clients are not only received but also routed correctly back into HighLevel to ensure continuity and context in conversations. Echoing user suggestions, this could involve using unique identifiers or numbers per conversation.
  • Integration Without Installation:
    Develop an extension that facilitates seamless integration into clients’ SMS applications, bypassing the need for additional applications. Based on suggestions, consider adapting existing technologies or integrations such as those with Google Contacts via Zapier.
474 HighLevel users requested this feature. Interested in build this extension? Join our Discord!